Frequently Asked Questions

For safety and insurance reasons we insist on delivering, setting up, and taking down all inflatables.  A delivery fee will be charged in addition to the rental price.  Please inquire about the delivery fee to your area at the time of booking.  We always set up prior to your rental time and take down afterward so that you receive your full rental time.  Generally, delivery and pick up will take place 30 minutes to 2 hours before and after your event.  Due to the delivery schedule on your day, you may receive extra time, at no additional charge to you.  Your rental time begins and ends at your contracted time, regardless of how early we set up or how late we take down. Please note that attendants are not included in the rental price.  We do go over all safety / operating instructions with you or your volunteers at the time of set up.  However, if you prefer to have us man the equipment, we are happy to add our attendants to your order for a cost of $28/hour per attendant.

It seems our customers are booking earlier and earlier every year.  Items are booked first come first served so the sooner you book the better your selection and chance of availability will be.  Also, due to scheduling we are not always able to accommodate last minute rentals.  Although we will do our best to fit you in, it is best to book as well in advance as possible to avoid disappoint.

This depends on what type of items you are ordering and how large your order is.  Please inquire and we would be happy to let you know if a deposit is required.  Once you have booked, we may call later for a deposit if we receive another request for those items on that day.

For the most part payment is due at the time of delivery of the rental equipment and is to be collected before the equipment is set up. For some orders the remaining balance is due no later than noon the day before delivery.  These terms will be laid out in your rental agreement or disucssed with you at the time of booking.

To offer flexibility in payment methods, we accept cash, VISA, MasterCard, and Interac. Please note that Interac is only available if the driver on your set up crew has the machine with him. If this is how you would prefer to pay please let us know at the time of booking.

This depends on the items you are renting and the size of your order.  

For most of the year, if renting inflatables and games your deposit is fully refundable up to 30 days prior to your event. If the cancellation is made less than 30 days prior to your event, your deposit will not be refunded. Please see “Inclement Weather” for our policy in regards to cancellations due to weather. Throughout May and June there is a strict no cancellation policy (unless due to inclement weather) as there is high demand for these types of items during these two months and we have likely turned away other bookings for the date and items you have booked.

If renting wedding items, your deposit is fully refundable up to 30 days prior to your event date.  If the cancellation is made with less than 30 days notice your deposit will not be refunded.  

If renting yard greetings, your deposit is fully refundable up to 36 hours prior to the rental start time / delivery time.  Your deposit will not be refunded if cancellation is made with less than 36 hours notice, if we have been provided with an incorrect or incomplete delivery address, if we are given incorrect information as to an available lawn or grassy area on which to set up the yard greeting, or if the recipient, home owner / business owner, property / strata / business manager, police or security personnel denies FVPR permission to set up or requests the removal of the yard greeting.

Any items that are special ordered or perishable must be paid for in advance and there will be no refund given if you cancel.

If artists are cancelled with less than 24 hours notice a $100 cancellation fee will be charged.

Maybe. Give us a call and we will try our best to work it in. However, we are not always able to accommodate last minute rentals. To avoid disappoint it is best to book as far in advance as possible, especially if you are looking to book on a Friday or Saturday.  

As long as it is general cleaning, there is no charge. If excessive cleaning is needed, a cleaning fee of minimum $50 will be charged.

Yes. Every customer will be presented with a rental agreement (including release of liability) and safety rules which the customer must review and sign before the rental equipment will be set up.

This depends on the type of item you are renting.

For most inflatables and games, the initial rental period is 4 hours. Prices go up only slightly for additional hours. The rental period for water games and water slides / slip n' slides is up to 8 hours.

Other items are generally either a one day term (meaning they are picked up and brought back on the same day) or a 24 hour term (meaning they are picked up one day and brought back the next day).

Please do not hesitate to contact us for any special circumstances you might have, as we are quite flexible and will do our best to work around your schedule.

From time to time inflatables or other equipment may be damaged or picked up in otherwise unusable conditions causing the need to substitute your requested item. We will make every effort to contact you to allow you to make the second choice decision, but if you cannot be contacted we will make the decision for you. In the rare event that this occurs, we will either discount the substituted item for the inconvenience or will provide you with a more expensive item for the same cost as the item you had originally booked. We will not be held responsible for this inconvenience in any other way. We reserve the right to refuse service at any event, if in our opinion, it would not be safe to set up or allow the use of our equipment.

Almost any flat surface will do. We prefer to set up on a smooth grassy area. However, paved driveways, church and school gyms, or halls with high ceilings all work great as well. Please discuss this when booking so we can make arrangements to properly secure the inflatables.

Bubble machines and youth sumo suits require a regular three prong outlet.  Food machines and the blowers for all of our inflatables require a standard 110 volt, 20 amp circuit, three prong outlet within 100 feet of the set up area, otherwise a generator will be needed.  We can provide a generator, however, we would need advance notice and there would be an additional charge.  Please note that food machines and blowers for inflatables should not be on a shared breaker with each other or anything else otherwise they may pop the breaker. You should discuss power needs when booking if you have any questions. 

We make every effort to set up for each and every rental reservation. However the safety of our clients is our top priority. We cannot set up in inclement weather due to the chance of injury and, in such cases, reserve the right to cancel your reservation. Inclement weather includes, but is not limited to, rain, high winds, hail, snow, sleet, ice, or quite cool temperature. If the weather is cloudy but it is not raining hard, we will stay in contact with you prior to your scheduled time and give you the choice whether or not to set up. We have a simple policy – if we set up we expect payment, if we don’t set up we don’t expect payment and any deposit will be refunded (except for payment of perishable or special order items) as long as the decision is made before our staff have left for your set up. If the decision to not set up due to weather is made after our staff have left for your set up we may charge a delivery fee to cover their time and cost to get to you.  

If the weather turns bad after the inflatable is set up you should have everyone exit the inflatable. Inflatables can become very slick and dangerous with a small amount of water. If it is a light rain that appears to be only for a short time you can leave the unit inflated. Once the rain has passed you will need to thoroughly dry the unit with towels before allowing any riders back in. If the rain is heavy or appears to be set in for a long time you will need to turn the blower off and move it to a covered location. Once the unit deflates, remove the anchors on one side and fold the unit back on itself. If there are high winds or gusts over 20 mph (winds gusty enough to blow plastic chairs around) have everyone exit the unit(s) immediately, turn off the blower(s), and deflate the unit(s).

There should be at least 3 feet of clearance on all sides of the inflatable. This provides the person supervising enough room to observe the participants and provides the unit clearance from snagging while it flexes or is being inflated or deflated. There should also be adequate height above the unit. You can view the dimensions of the units and the minimum space required for all of our inflatables on the Bouncy Castles & Slides or Interactive Games pages. The set up location should also have very little slope and be free of rocks, limbs, debris, and animal waste.

A standard walk through gate is fine for smaller inflatables like basic bounce houses, 3 in 1 combos, single lane slides, or interactive games like joust, velcro wall, or bungee run. We bring the unit rolled up and wheel it in on a heavy duty hand truck (dolly). If a person can comfortably walk through the gate, we should be able to fit most smaller inflatables through too.  

However, we also carry some inflatables that are quite large and require access through larger entrances such as the 4 in1 combos, 5 in1 combos, dual lane slides, water slides, obstacle courses, and special inflatables like the pirate ship, cars speedway, and stage coach. These units require larger entrances and cannot be brought up or down hills or stairs as they are extremely heavy.  

If you have any concerns about the access to your set up location please discuss this at the time of booking.

You may pick up small orders of tables and chairs, food machines, and some of the smaller games and fun machines, however we insist on delivering many of our items, especially the inflatables, ourselves. We take safety very seriously and by delivering the items to you we can help determine the best location for set up, make sure the unit is secured properly and make sure that the area is free of obstructions and safety hazards. We can also review the proper safety and operational instructions with you and / or your attendants. 

You decide on the specific rental time and we will be there anywhere from 30 minutes to 2 hours before that time to set up. You do not pay for set up time. We pick up the unit after the end rental time, but please allow up to two hours for pick up. Due to the delivery schedule on your day, you may receive extra time, at no additional charge to you. Your rental time begins and ends at your contracted time, regardless of how early we set up or how late we take down. If an exact pick up time is crucial, please let us know. The same driver that dropped off the equipment will come and pick it up. Please do not release the equipment to anyone else unless you receive specific instructions from the original driver.

1. The inflatables range in size and their dimensions can be found on our Inflatables page. Please provide an area with at least 3’ of clearance all the way around the inflatable (including above it) to ensure that it will not hit tree branches or any other obstructions. This will create an open area around the inflatable for proper supervision and to protect our equipment. We will not set up inflatables under or near any electrical or telephone wires. The inflatables cannot be set up near a swimming pool or any type of machinery that generates heat.
2. Make sure there are no underground sprinkler pipes and/or buried telephone cables or electric or gas lines close to the perimeter of the site for the inflatable. Depending on the set up site we may use stakes as long as 24” to secure the tarp and inflatable.
3. Clear the site of all sharp objects, such as sticks and rocks, as well as animal waste and other large debris. If animal waste must be removed, please cover the spot to protect our equipment from residue. On hard surfaces like driveways or parking lots, please sweep the area clean.
4. The set up site should be relatively level. We will not set up on a hill.
5. The blowers for all of our inflatables require a standard 110 volt, 20 amp circuit, three prong outlet within 100 feet of the set up area (it is best that the outlet not be shared with other large equipment), otherwise a generator will be needed. We can provide a generator, however, we would need advance notice and there would be an additional charge. You should discuss power needs when booking if you have any questions.
6. The person whose name is on the contract must be present at the time of delivery unless alternate arrangements have been made ahead of time. Please make sure that a clear path of at least 3’ wide is available for delivery of the inflatables.
7. Dogs and other animals must be kept away from the inflatables from the time the equipment is set up to the time the equipment is taken down and picked up.

Please turn off automatic sprinklers in the area and do not water or cut the grass the day or night before your event.

While no one can guarantee safety, we do everything we can to promote safe use of our products to ensure your day is filled with nothing but fun. Our bounce houses are constructed to meet safety standards. Each bounce house comes with a safety entrance ramp or mat, and is secured with either stakes or sandbags. As with any activity involving small children, an adult must supervise. This will help to ensure that the safety rules continue to be followed and that someone is always there to assist children entering and exiting the bounce houses. Most of our bounce houses are covered for protection from direct sun and they have netting on all four sides to allow for greater visibility and air circulation. In addition, we provide you with safety rules prior to use. Our units are also inspected and authorized by Technical Safety BC (formerly the BC Safety Authority).  

 Yes.

Yes, we are fully insured in the event of injury due to our gross negligence or malfunction of our equipment. However, this statement in no way implies legal responsibility. Please read your rental agreement. All individuals and/or companies that rent our equipment are required to sign a liability waiver prior to set up. We cannot set up our equipment until the liability waiver is signed by the lessee (and the lessee must be an adult).

Yes. After each use, our bounce houses are thoroughly vacuumed to get dirt and debris out of the unit and all equipment is wiped down with a disinfecting cleaner. We pride ourselves on delivering clean and attractive units for your enjoyment.

13’ x 13’ bounce houses & 3 in 1 combo units:
Under 8 years = 6-8 riders, 9-12 years = 4-6 riders (only one rider is allowed going down the slide at a time).

18’ slide:
5-8 years = 4 riders, 9-13 years = 3 riders, 14 years-adult = 2 riders (only one rider is allowed going down the slide at a time).

You must adhere to the safety and operating guidelines (that will be reviewed with you on or before the rental date). A responsible adult must be present at all times the equipment is in use. This person must know the safety and operating procedures and must enforce them at all times. In addition to the safety of the users of the equipment, you are also responsible for keeping the unit reasonably clean and safe from damage.

Yes. Pending availability we can provide an attendant at a rate of $28 per hour. *Sumo suits require two attendants.

We serve the Fraser Valley from Hope to Surrey, including Agassiz, Cultus Lake, Yarrow, Chilliwack, Abbotsford, Mission, Aldergrove, Langley, Deroche, and Maple Ridge.  Please inquire about the delivery fee to your area at the time of booking. 

If damage occurs the first thing to do is have everyone exit the inflatables and/or stop using the equipment. You will need to assess the damage and contact us at 604-845-3877 before allowing anyone to begin using the equipment again. If damage occurs that is beyond normal wear and tear, you will be responsible for the repair or replacement costs.

Should any equipment develop a problem, or does not function correctly at any time, or you do not understand the operating instructions, immediately stop use of that equipment. Please contact us at 604-845-3877, if we are not able to resolve the issue over the phone we will come to your event as soon as possible. If we do not answer the phone please be sure to leave a message and we will call you back as soon as possible.  Please note that we are not responsible for problems with your electrical outlet, an insufficient power supply, or a power outage. Please ensure that your power source is in good working order prior to your event.

Our hours of operation are from 10 am to 5 pm Wedneday - Sunday. The office is closed Mondays and Tuesdays, but previously scheduled pick ups and drop offs can still occur on Mondays and Tuesdays.  If you happen to get voice mail when you call, please help us serve you better by leaving a detailed message including the date of your event, your start and end time, the location of your event, the items you are interested in, any questions you may have, as well as your contact information and we will get back to you as soon as possible. Please note we are often receiving a high volume of calls and emails and are doing our best to get back to everyone in a timely manner.  Your patience is appreciated. 

Our curfew for picking up equipment is generally 10 pm, although in special circumstances, other arrangements may be made.  There may be an additional cost for pick ups after 10 pm or for overnight rentals.

The blower must be left on whenever there are participants using the inflatables. Except for inclement weather, there really is no need to turn off the blower. The unit uses very little energy and leaving the blower on will ensure that the unit is always ready for your enjoyment. However, if you do need to turn off the blower for any reason, it is perfectly safe to do so. Just make sure that everyone has exited the unit beforehand and that the unit collapses onto itself and not on any sharp objects or obstructions.  Please turn the blower off by using the on/off switch on the blower and not just unplugging it from the electrical outlet as this can be hard on the blower.  Also, please leave the unit plugged in or at least within access to power as our staff will clean the units before takedown.  

Yes. We do set up our units indoors, especially during winter months or if poor weather is likely, assuming that the space is large enough to accommodate the units. Spaces that are typically large enough are gymnasiums or community halls or shops, just to name a few. Please see our Bouncy Castles & Slides or Interactive Games pages for the dimensions of our equipment and the minimum space required.  Also, please note that most inflatables cannot be brought up or down stairs and some may require a wider than standard size doorway.  If there are any concerns about having inflatables at your particular venue please don't hesitate to discuss them with us.  

Yes, in some instances. However, if we feel that the equipment will not be safe in the late evening or overnight, we reserve the right to refuse such rentals. There may also be an additional cost for pick ups of equipment after 10 pm or for overnight rentals.

We take steps to minimize damage to your lawn. Tarps are placed under inflatables to make sure that any movement will minimize lawn damage. However, much of our equipment is secured using stakes. As a result, there will be small holes in your lawn after we go. We assume no liability for lawn damage. Also, please advise us on the location of any underground utilities, such as underground sprinklers.