Frequently Asked Questions

Here we have compiled a list of the questions most often asked by our clients.
However, if you do not find your answers here, please feel free to drop us an email or give us a call and we would be happy to help you in any way we can.


Booking & Pricing
What is included in the rental of an inflatable? How soon should I book? Is a deposit required? When do I pay the remaining balance? What forms of payment do you accept? What is your cancellation policy? My party is tomorrow. Can I still get a rental? Is there a cleaning charge? Do I have to sign a rental agreement? What is the rental period? Substitutions Policy
Rental Preparation
Where can the inflatables be set up? What kind of power is needed? Inclement weather policy How much space is required to set up an inflatable? How much room do you need to bring in the inflatable? Can I pick up the rental items and set them up myself? What time do you deliver and pick up the rental equipment? How do I prepare for an inflatable?
General
Are bounce houses safe? Are you authorized by the BC Safety Authority? Do you have insurance? Is the equipment clean? How many people fit in the inflatables at a time? What are my responsibilities? Can you provide an attendant? What is your delivery area? What happens if we damage the inflatables or other equipment? What if I have problems during my party? What are your hours of operation? Do I have to keep the blower on at all times? Can the inflatables be set up indoors? Can I rent your equipment late in the evening or overnight? Will your equipment harm my lawn?