Frequently Asked Questions

Here we have compiled a list of the questions most often asked by our clients. 
However, if you do not find your answers here, please feel free to drop us
an email or give us a call and we would be happy to help you in any way
we can.

What is included in the rental price?
How soon should I book?
Where can the inflatables be set up?
What kind of power is needed?
Is a deposit required?
When do I pay the remaining balance?
Inclement weather policy
How much space is required to set up an inflatable?
How much room do you need to bring in the inflatable?
What forms of payment do you accept?
What is your cancellation policy?
Do you have insurance?
Are bounce houses safe?
Is the equipment clean?
How many people fit in the inflatables at a time?
What are my responsibilities?
Can you provide an attendant?
Can I pick up the rental items and set them up myself?
What is your delivery area?
What happens if we damage the inflatables or other equipment?
What if I have problems during my party?
What are your hours of operation?
My party is tomorrow.  Can I still get a rental?
Is there a cleaning charge?
Do I have to sign a rental agreement?
What time do you deliver and pick up the rental equipment?
What is the rental period?
Do I have to keep the blower on at all times?
Can the inflatables be set up indoors?
Can I rent your equipment late in the evening or overnight?
Will your equipment harm my lawn?
Substitutions policy
How do I prepare for an inflatable?

What is included in the rental price?
The rental price includes delivery, set up, and pick up of the rental equipment.  Depending on where you are located, or if your rental is less than $50.00, a delivery charge may apply.  Please see “What is your delivery area?”.  We always set up prior to your rental time and take down afterward so that you receive your full rental.  Generally, delivery and pick up will take place 30 minutes to 2 hours before and after your event.  Due to the delivery schedule on your day, you may receive extra time, at no additional charge to you.  Your rental time begins and ends at your contracted time, regardless of how early we set up or how late we take down.  

How soon should I book?  
Our items are booked first come first served so the sooner you book the better your selection will be. 

Where can the inflatables be set up?
Almost any flat surface will do.  We prefer to set up on a smooth grassy area.  However, paved driveways, church and school gyms, or halls with high ceilings all work great as well.  Please discuss this when booking so we can make arrangements to properly secure the inflatables. 

What kind of power is needed?
Bubble machines require a regular three prong outlet.  If this is not available, we can provide a power box at an additional charge.  The blowers for all of our inflatables require a standard 110 volt, 20 amp circuit, three prong outlet within 100 feet of the set up area, otherwise a generator will be needed.  We can provide a generator, however, we would need advance notice and there would be an additional charge.  You should discuss power needs when booking if you have any questions. 

Is a deposit required?
No deposit is required for rentals less than $100.  A $50 deposit is required for rentals over $100. 

When do I pay the remaining balance?
Payment is due at the time of delivery of the rental equipment and is to be collected before the equipment is set up. 

Inclement Weather Policy
We make every effort to set up for each and every rental reservation.  However the safety of our clients is our top priority.  We cannot set up in inclement weather due to the chance of injury or electrocution and, in such
cases, reserve the right to cancel your reservation.  Inclement weather includes, but is not limited to, rain, high winds, hail, snow, sleet, and ice.  If the weather is cloudy but it is not raining hard, we will stay in contact with you prior to your scheduled time and give you the choice whether or not to set up.  We have a simple policy – if we set up we would expect payment, if we don’t set up we don’t expect payment (and any deposit will be refunded in full).  If the weather turns bad after the inflatable is set up you should have everyone exit the inflatable. Inflatables will become very slick and dangerous with a small amount of water.  If it is a light rain that appears to be only for a short time you can leave the unit inflated.  Once the rain has passed you will need to thoroughly dry the unit with towels before allowing any riders back in.  If the rain is heavy or appears to be set in for a long time you will need to turn the blower off and move it to a covered location.  Once the unit deflates, remove the anchors on one side and fold the unit back on itself.  If there are high winds or gusts over 20 mph (winds gusty enough to blow plastic chairs around) have everyone exit the unit(s) immediately and turn off the blower(s). 

How much space is required to set up an inflatable?
There should be at least 3 feet of clearance on all sides of the inflatable.  This provides the person supervising enough room to observe the participants and provides the unit clearance from snagging while it flexes or is being inflated or deflated.  There should also be adequate height above the unit.  You can view the dimensions of the units on our Inflatables page.  The location should also have very little slope and be free of rocks, limbs, debris, and animal waste. 

How much room do you need to bring in the inflatable?
A standard walk through gate is fine.  We bring the unit rolled up and wheel it in on a heavy duty hand truck (dolly).  If a person can comfortably walk through the gate, we should be able to fit the inflatable through too.

What forms of payment do you accept?
To offer flexibility in payment methods, we accept cash, VISA, MasterCard, and Interac.  

What is your cancellation policy?
Your deposit is fully refundable up to 72 hours prior to your event.  If the cancellation is made less than 72 hours prior to your event, your deposit will not be refunded.  However, it can be applied to another rental within 365 days.  Please see “Inclement Weather” for our weather policy.  Once the equipment is set up, the balance is due in full and no refund will be given. 

Do you have insurance?
Yes, we are fully insured in the event of injury due to our gross negligence or malfunction of our equipment.  However, this statement in no way implies legal responsibility.  Please read your rental agreement.  All individuals and/or companies that rent our equipment are required to sign a liability waiver prior to set up.  We cannot set up our equipment until the liability waiver is signed by the lessee (and the lessee must be an adult). 

Are bounce houses safe?
Yes.  Our bounce houses are constructed to be as safe as possible.  Each bounce house comes with a safety entrance ramp, and is secured with either stakes or sandbags.  As with any activity involving small children, an adult must supervise.  This will help to ensure that the safety rules continue to be followed and that someone is always there to assist children entering and exiting the bounce houses.  All of our bounce houses are covered for protection from direct sun and light rain and they have netting on all four sides to allow for greater visibility and air circulation.  In addition, we review all safety rules with you prior to use.  While no one can guarantee safety, we do everything we can to promote safe use of our products to ensure your day is filled with nothing but fun. 

Is the equipment clean?
Yes.  After each use, our bounce houses are thoroughly vacuumed to get dirt and debris out of the unit and all equipment is wiped down with a disinfecting cleaner.  We pride ourselves on delivering clean and attractive units for your enjoyment.   

How many people fit in the inflatables at a time?
13’ x 13’ bounce houses & 3 in 1 combo units:
Under 8 years = 6-8 riders, 9-12 years = 4-6 riders (only one rider is allowed going down the slide at a time).

18’ slide:
5-8 years = 4 riders, 9-13 years = 3 riders, 14 years-adult = 2 riders (only
one rider is allowed going down the slide at a time).

What are my responsibilities?
You must adhere to the safety and operating guidelines (that will be reviewed with you on or before the rental date).  A responsible adult must be present at all times the equipment is in use.  This person must know the safety and operating procedures and must enforce them at all times.  In addition to the safety of the users of the equipment, you are also responsible for keeping the unit reasonably clean and safe from damage.   

Can you provide an attendant?
Yes.  We can provide an attendant at a rate of $20 per hour. *Sumo suits require two attendants. 

Can I pick up the rental items and set them up myself?
You may pick up some of the smaller games and fun machines, however we insist on delivering many of our items, especially the inflatables, ourselves.  We take safety very seriously and by delivering the items to you we can help determine the best location for set up, make sure the unit is secured properly and make sure that the area is free of obstructions and safety hazards.  We can also review the proper safety and operational instructions with you and all of the attendants.  Since we include delivery, set up, and pick up, please take advantage of this service and use your free time to make other last minute arrangements for your event. 

What is your delivery area?
We offer free delivery within Sardis and Chilliwack for all rentals over $50. Deliveries to Yarrow, Greendale, and Rosedale will incur a $20 delivery fee.  Deliveries to Agassiz, Abbotsford, Mission, and Cultus Lake will incur a $35 delivery fee.  Please inquire about the charge for deliveries outside of these areas. 

What happens if we damage the inflatables or other equipment?
If damage occurs the first thing to do is have everyone exit the inflatables and/or stop using the equipment.  You will need to assess the damage and contact us at 604-845-3877 before allowing anyone to begin using the equipment again.  If damage occurs that is beyond normal wear and tear, you will be responsible for the repair or replacement costs. 

What if I have problems during my party?
Should any equipment develop a problem, or does not function correctly at any time, or you do not understand the operating instructions, immediately stop use of that equipment.  Please contact us at 604-845-3877, if we are not able to resolve the issue over the phone we will come to your event.  Please note that we are not responsible for problems with your electrical outlet, an insufficient power supply, or a power outage.  Please ensure that your power source is in good working order prior to your event. 

What are your hours of operation?
Our hours of operation are from 9 am to 8 pm seven days a week.  If you happen to get voicemail at any time, please leave your name and phone number and we will get back to you as soon as possible.  Our curfews for picking up equipment are generally 8 pm, although in special circumstances, other arrangements may be made. 

My party is tomorrow.  Can I still get a rental?
Maybe.  Give us a call and we will try our best to work it in. 

Is there a cleaning charge?
As long as it is general cleaning, there is no charge.  If excessive cleaning is needed, a cleaning fee of $50 will be charged. 

Do I have to sign a rental agreement?
Yes.  Every customer will be presented with a rental agreement (including release of liability) and safety rules which the customer must review and sign before the rental equipment will be set up.

What time do you deliver and pick up the rental equipment?
You decide on the specific rental time and we will be there anywhere from 30 minutes to 2 hours before that time to set up.  You do not pay for set up time.  We pick up the unit after the end rental time, but please allow up to two hours for pick up.  Due to the delivery schedule on your day, you may receive extra time, at no additional charge to you.  Your rental time begins and ends at your contracted time, regardless of how early we set up or how late we take down.   If an exact pick up time is crucial, please let us know.  The same driver that dropped off the equipment will come and pick it up.  Please do not release the equipment to anyone else unless you receive specific instructions from the original driver.    

What is the rental period?
The initial rental period is 4 hours.  Prices go up only slightly for 6 or 8 hour rentals.  Please do not hesitate to contact us for any special circumstances you might have, as we are quite flexible and will work around your schedule. 

Do I have to keep the blower on at all times?
Except for inclement weather, there really is no need to turn off the blower.  The unit uses very little energy and leaving the blower on will ensure that the unit is always ready for your enjoyment.  However, if you do need to turn off the blower for any reason, it is perfectly safe to do so.  Just make sure that everyone has exited the unit beforehand and that the unit collapses onto itself and not on any sharp objects or obstructions. 

Can the inflatables be set up indoors?
Yes.  We do set up our units indoors, especially during winter months or if poor weather is likely, assuming that the space is large enough to accommodate the units.  Spaces that are typically large enough are gymnasiums, stages, halls, and shopping malls, just to name a few.  Please see our Inflatables page for the dimensions of our equipment. 

Can I rent your equipment late in the evening or overnight?
Yes, in some instances.  However, if we feel that the equipment will not be safe in the late evening or overnight, we reserve the right to refuse such rentals. 

Will your equipment harm my lawn?
We take steps to minimize damage to your lawn.  Tarps are placed under inflatables to make sure that any movement will minimize lawn damage.  However, much of our equipment is secured using stakes.  As a result, there will be small holes in your lawn after we go.  We assume no liability for lawn damage. Also, please advise us on the location of any underground utilities, such as underground sprinklers.

Substitutions Policy
From time to time inflatables or other equipment may be damaged or picked up in otherwise unusable conditions causing the need to substitute your requested item.  We will make every effort to contact you to allow you to make the second choice decision, but if you cannot be contacted we will make the decision for you.  In the rare event that this occurs, we will discount the substituted item for the inconvenience.  We will not be held responsible for this inconvenience in any other way.  We reserve the right to refuse service at any event, if in our opinion, it would not be safe to set up or allow the use of our equipment. 

How do I prepare for an inflatable?

  1. The inflatables range in size and their dimensions can be found on our Inflatables page.  Please provide an area with at least 3’ of clearance all the way around the inflatable (including above it) to ensure that it will not hit tree branches or any other obstructions.  This will create an open area around the inflatable for proper supervision and to protect our equipment.  We will not set up inflatables under or near any electrical or telephone wires.  The inflatables cannot be set up near a swimming pool or any type of machinery that generates heat. 
  2. Make sure there are no underground sprinkler pipes and/or buried telephone cables or electric or gas lines close to the perimeter of the site for the inflatable.  Depending on the set up site we may use stakes as long as 24” to secure the tarp and inflatable. 
  3. Clear the site of all sharp objects, such as sticks and rocks, as well as animal waste and other large debris.  If animal waste must be removed, please cover the spot to protect our equipment from residue.  On hard surfaces like driveways or parking lots, please sweep the area clean. 
  4. The set up site should be relatively level.  We will not set up on a hill.   
  5. The blowers for all of our inflatables require a standard 110 volt, 20 amp circuit, three prong outlet within 100 feet of the set up area (it is best that the outlet not be shared with other large equipment), otherwise a generator will be needed.  We can provide a generator, however, we would need advance notice and there would be an additional charge.  You should discuss power needs when booking if you have any questions. 
  6. The person whose name is on the contract must be present at the time of delivery.  Make sure that a clear path of at least 3’ wide is available for delivery of the inflatables. 
  7. Dogs and other animals must be tied, caged, or otherwise kept away from the inflatables from the time the equipment is set up to the time the equipment is taken down and picked up. 
Please turn off automatic sprinklers in the area and do not water or cut the grass the day or night before your event.